Hachiko is a company specializes in NPS . We provide expert guidance in all aspects of customer loyalty measurement; build customer loyalty strategy, program structure, execution and customer loyalty program monitoring. Hachiko will help you to unlock the full potential of your customer base with loyalty initiatives that are tailored to your brand in order to get more profits.

Net Promoter was developed through collaboration between Satmetrix, Bain & Co and Fred Reichheld. The initial research sought to identify a loyalty metric with the strongest linkage to financial growth.

Net Promoter is both a loyalty measure and an organizational discipline. It has gained popularity due to its simplicity. Everyone can understand it, which enables an organization to build a customer- centric culture that drives growth

- NPS® Customer Loyalty Research - NPS® Customer Loyalty Consulting - NPS® Customer Loyalty Training - Service Blueprint - Service Training & Workshop - Customer Experience Research - Customer Experience Strategy - Customer Experience Training & Workshop

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