Who We Are
Hachiko is a company specializes in NPS . We provide expert guidance in all aspects of customer loyalty measurement; build customer loyalty strategy, program structure, execution and customer loyalty program monitoring. Hachiko will help you to unlock the full potential of your customer base with loyalty initiatives that are tailored to your brand in order to get more profits.
About the Net Promoter Score ®
Net Promoter was developed through collaboration between Satmetrix, Bain & Co and Fred Reichheld. The initial research sought to identify a loyalty metric with the strongest linkage to financial growth.

Net Promoter is both a loyalty measure and an organizational discipline. It has gained popularity due to its simplicity. Everyone can understand it, which enables an organization to build a customer- centric culture that drives growth
What We Do?
NPS® Customer Loyalty Research
NPS® Customer Loyalty Consulting
NPS® Customer Loyalty Training
Service Blueprint
Service Training & Workshop
Customer Experience Research
Customer Experience Strategy
Customer Experience Training & Workshop
Loyalty Partner of:
Copyright Upnormals Group 2012
Gedung Graha Anugerah
Jl. Teluk Betung No. 42
Kebon Melati, Tanah Abang
Jakarta Pusat 10230 Indonesia
P. 021. 391 1386 | F. 021. 391 1389 | E. [email protected]